OUR VALUES
Our word is our bond
With such a large geographical spread and diversity of business areas, the common thread throughout GrainCorp is our commitment to our people. That is why our values are important to us. They are at the heart of all we do and empower individuals to do what is right for the company, community and for themselves.
There are five values you can hold us to and that we will expect from you:
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Safety: build a culture of zero harm for everyone
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Take personal accountability for safety "The standard you walk past is the standard you accept"
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Promote safety at work and at home.
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Proactively implement GrainCorp's policies and processes to ensure a safe and healthy workplace.
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Acknowledge safe work behaviours and give immediate feedback on unsafe work behaviours.
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Take action to resolve all workplace health and safety risks, hazards and incidents in a timely manner.
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Share lessons learnt across the company.
Our People: value and maximise our people’s talent of our people
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Inspire pride and passion for our business in our people.
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Treat everyone fairly and with respect, supporting diversity and valuing the differences of others.
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Communicate openly and honestly to encourage leadership, empowerment, teamwork and sharing of ideas.
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Be proactive in developing our skills and expertise.
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Reward and recognise achievements both formally and informally.
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Promote a healthy balance between work, family and community.
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Customers: our customers are at the heart of everything we do
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Understand our customers and how we add value to their business.
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Strive to exceed customers’ expectations with timely and responsive service.
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Treat every customer as important by being helpful, courteous and professional.
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Accept and act on customer feedback to improve the products and services we deliver.
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Act with care and diligence, respecting the confidentiality of customer information.
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Treat our internal customers with the same level of respect and service as external customers.
Excellence: Constantly seek to improve our performance
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Set and review goals to promote continuous improvement and creative problem solving.
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Achieve operational excellence through objective measurement of everything we do, holding ourselves accountable for our successes, as well as our failures.
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Consult with our stakeholders, customers and each other to solve problems on the ground and maximise opportunities.
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Implement long-term solutions for sustainability.
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Be innovative and adaptable to change.
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Respectfully challenge the status quo.
Integrity: demonstrate the highest standards of personal and professional ethics, honesty and trust
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Be honest and ethical in all interactions with stakeholders to ensure that we are a company that can be trusted.
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Treat customers, our community, each other and our environment with respect.
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Demonstrate trust in others.
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Demonstrate accountability and consistency in all actions.
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Walk the talk: “Our word is our bond.”
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Our Community: support and invest in our local communities
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Enrich the communities in which we live and work by supporting them through good and difficult times.
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Build positive community relationships through effective communication and consultation.
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Promote safety in the community
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Be active and visible in the community.
Sustainability: carry out our business activities in a manner that is sustainable for the future
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Conduct our business ethically, employing strategies that promote good corporate governance and encourage success through openness and transparency.
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Set goals to reduce our use of energy and natural resources and measure our performance against these goals.
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Look for alternatives and sustainable solutions, strategies and perspectives in developing new ideas and addressing problems or issues that impact our business and the community.
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Identify and implement processes and practices to reduce both our demand on natural resources and to minimize our environmental footprint across our operations and products.
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Identify ways to achieve sustainability through technological innovation and by changing behaviours.
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Conduct our business in ways that enhance the future wellbeing of people and the environment.